Customer Review Management
Reviews. Be very careful what you wish for. Getting reviews is a lot harder then you think and very important for your countertop business. The problem is once you start getting reviews you can’t stop. If you never start, then it’s really hard have a good online presence. The bottom line is that reviews, when managed properly, are great. Most of our clients are really good at what they do. They work hard to make sure that their countertop customers are happy with the final result. Once in a while, something goes wrong or you run across a difficult customer – it happens. Usually, these are folks that post negative comments and no matter what you do, they are unhappy. The problem is that your happy customers don’t review you. We can fix that. It’s what we do and do well. When you have many happy customers, the one unhappy customer isn’t a big deal The truth is that you have a lot of happy customers but you don’t know how to get them to tell the world.
Google Reviews. For countertop store and countertop fabricators, there are a few places that you want good reviews. Google and Houzz are a great starting point. It’s our opinion that testimonials on your website have little value compared to great reviews on Google, which people actually see and trust. But where people really see your reviews is when they are doing a search on google. The reviews are front and center. If they are bad, many online customers will just avoid your business.
Facebook and Other Review sites. Google’s local listings include reviews on every search so they are critical. Facebook review and other sites just don’t compare as you are getting started. Think about it this way – assume a visitor comes to your site for the first time. Many people will check out social presence. A good example is your facebook page. If you only have a few followers – you need to start growing your Facebook “likes”. Having many legitimate followers is like having good reviews. If your business has a few thousand followers – it’s an indication that you are well liked by your customers.
Growing Reviews. If your last review was from 2016 – the reviews are not helping you. In fact, they are hurting you. Look, if you care about your business and do a good job you can get good reviews. You have to work at it and you need a lot of good reviews to outweigh a few bad reviews. Sometimes customers can be tough critics and sometimes they are not fair, but we have ways to ensure that good reviews will push your up in the search engines.
Getting Started. It’s easy to get started. We have simple “do it yourself” programs that we can show you or if you are a power user and want us to help supersize your reviews – we can help. Call (484) 240-1800.